My Credit Score Dropped For No Reason. What Now?

My Credit Score Dropped For No Reason. What Now?

My Credit Score Dropped For No Reason. What Now?

If you don’t monitor your credit regularly, you should. For those who have great credit, it’s just another way to lift your spirits and remind you how awesome you are. If your credit isn’t great and you’re trying to raise your score, it’s important to check it to check your progress. Whatever your situation is, you may encounter the stunning situation in which your credit score drops for no reason.

Having a good credit score isn’t just a win with prospective in-laws, it’s also important for your financial goals. People looking to finance a home or car definitely need good credit to reduce the hurt of such a large purchase, and business owners can use credit to grow their business. According to a Nav survey, 42% of small businesses rely exclusively on their owners’ personal credit scores and another 53% use a combination of personal and business credit scores. Regardless of your goals or demographic, your score can be your lifeline to growth. If your credit score dropped for no reason, what do you do now?

Should You Be Worried?

Your first step should be to assess whether or not the situation requires attention or remedy. “Credit scores fluctuate – that’s not unusual. So if your credit scores drop you don’t need to panic” suggests Gerri Detweiler, business credit expert with Nav. For various, normal reasons, your credit score may fluctuate a few points here and there.

In the case of a larger drop, however, you may have reason to take action. “If yours drops dramatically you want to look into it right away. A drop of 15-20 points or more could be due to higher balances reported on one or more of your credit cards – or it could indicate fraud or something negative impacting your credit scores” adds Detweiler.

When your credit score has taken a dive, it’s time to take a closer look and possibly take action.

What to Do Now

So, what do you do? Fortunately, there is a way to not only check more in-depth on your report, but to also dispute false information. Around 25% of small business owners who check their business credit reports found errors.

“If you see your scores drop, check your credit reports. Look specifically at what’s changed and what steps you may be able to take to recover. If you monitor your credit scores using a service, (you can check for free with Nav) you may get information that will help you understand what’s changed” says Detweiler.

Learn more: Experian business credit report

Use the resources available to you to understand the problem and get the direction necessary. Having the correct information and items on hand before can make the process of filing a dispute as smooth and quick as possible, and can possibly help your credit escape unharmed.

Besides following this blog, there are other great blogs on the internet with worthwhile credit advice. is a worthy recommendation, as it contains actionable insights and advice about personal credit and financing topics.

The Process

Each of the personal credit bureaus (Experian, Equifax, and TransUnion) is required to provide you with a free copy of your credit report once every twelve months. Services like Nav can give you a better insight into your business credit profile. Each bureau has their own dispute process in place, and doing your homework before officially filing will be worth your while.

Staying on top of your finances and balances is also key to being able to catch discrepancies and take care of problems like this. For business credit reports, understanding which accounts report to your credit report as tradelines and which don’t is also key.

The dispute process could be anywhere from a few days to several months, but being prepared and educated on your credit will make the process as smooth as possible and keep you in the game.

This article was originally written on June 14, 2018 and updated on May 15, 2020.

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Connor Wilson

Connor Wilson is Nav's Content Manager. With experience in loan underwriting and credit review, he brings a strong desire to help business owners make the best financial decisions possible to every piece he writes and edits.

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56 responses to “My Credit Score Dropped For No Reason. What Now?

  1. my credit score drops 12 -15 points every month when i pay off my credit cards for that month then in a couple days it goes up again my score is usually 810 why is this happening !!!

    1. Mike – Most issuers report balances around the close of the billing cycle (rather than when you make your payment). Have you tried making a payment a week or so before the close of your billing cycle? That may reduce the balance reported to the credit bureaus and affect your utilization in a positive way.

  2. Hi my bankruptcy dropped off and my credit score went up with TransUnion about 63 points and Experian 32 points but for some reason on my Equifax I dropped 30 points is there a common reason for that I’ve been paying my credit card on time for 17 months and there’s only medical bills no new medical bills they’re over five years old maybe somebody can help me

  3. I have recently moved and I changed my address on Experian and today my credit score has dropped by 226 points what the hell do I need to do to raise it . I have kept up repayments on everything for over 36 months now

      1. There banks with the help of the credit score companies are bending us over to pay more interest bottom line stealing.

  4. Yes I had my seventh ave for 9 months now only had a 213 balance but I paid it off

    So now my score went down 39 points dont understand iam trying to buy a house

  5. My Credit score dropped a whopping 91 points for Transunion on Credit Karma. My Equifax stayed at 700 and nor did my Experian change. When I tapped the “see what changed” button it reads, “We found no changes to your Transunion credit report.” This is totally insane. Credit scores affects peoples lives and that’s the only answer we can get. These private companies need to be regulated by the government. I hate to say it, but it’s true.

  6. My credit score was 721 on June 17. On July 6 I got an alert on that it shows an increase of 6 points. I got another alert on July 7th that it decreased by 17 points. No one at Experian can tell me why. I didn’t have any new collections, no hard inquiries, or anything that could have impacted my score yet no one can tell me why.

  7. Hi there,
    I use Chase journey credit score was 716 it dropped today to 632 for now reason I have no late payments and it doesn’t say why it dropped? I called service line waited for 1 hour and no service…I have no credit cards only 1 car loan..that’s it

  8. My friend is paying off the last of her debt that caused her a very low credit score. I told her I thought her credit score would continue to climb, after she paid off her debts, even if she had no additional activity. Is that true or does she HAVE to get a secured credit card or other reporting agency to show some positive activity? I assumed no news would be treated as good news, but maybe there had to be some indication she is building trust, not just cleaning up her past?

  9. The key phrase is “for no reason”. The article poses reasons. A disconnect. My wife’s score dropped some 25 points. There is no reason. No hidden-deep-in-the-report reason, no high balances, no breach, no incorrect reporting. No reason.

    I’ll look for answers elsewhere.

  10. Recently my credit Score Dropped 30 points. I receive government loan for my study in each term. Do you think that could be the cause? I don”t see any other reports or alerts in my account.


  11. My 712 point credit score dropped 55 points literally overnight . I checked it on June 5, 2020 and I checked it on June 6,2020 and the only thing different is that it showed a balance drop on a loan I have. I also have paid that loan off almost 3 weeks ago and they still only reported my payment made in April. I have not applied for any new credit and have not raised my overall debt.I actually pay for Experian Credit monitoring for myself and my minor child. I contacted customer service and the lady was extremely rude to me and actually raised her voice at me and basically called me a lair about opening an email (that I never even received). She told me to hire a financial advisor !!!! I finally hung up on her and I will call tomorrow since this is the weekend. I am literally crying because I am so upset about this. I don’t know what to do. Thank you.

  12. My credit score went down 23 points when it just recently went up after I filed my taxes. I kept my credit utilization low up to 5% No inquiries, no loans, paid on time. What seems to be the problem? Please help. Thank you

  13. My credit keeps dropping by massive points over the last 2 months (FOR NO REASON). (First time 40 points now by 16 points) I pay everything one time and keep everything at a minimum. It only raised one or two-point since then, but I am confused and PISSED. It doesn’t show hard inquiries, and it doesn’t look like I have my weird charges on my credit card… Does anyone have any advice?

  14. With no debt no payments for over 5 years both scores have dropped with no explanation no way to challenge the drop starting to think the scores are just another scam work keep everything caught up and boom your credit goes to s*** I’m just going to use cash from now on to hell with this nonsense

  15. I only have one credit card that I began using in January 2020. My monthly payments from January to April were paid on time and in full for each month

    In accordance to TransUnion and Experian, my credit score went down 5 points. I have been making my payments on time for each month. As of March 25, 2020, I had a $0 balance. I owed $63.44 for the month of April. On April 23, 2020, I paid the complete balance of $63.44.

    Why did my credit scores go down 5 points?

  16. My credit score dropped by 95 points over a several day period . No changes. I had an 812 score droop to 720. I am pissed. Never a late payment. Has been the same for last 12 months, then it fell off a cliff. I have one credit card with a minimal balance I pay off monthly and my mortgage that goes down every month.. Nothing has changed. What is up. How can they screw with your life and not be transparent?

  17. Warning! I worked for over 16 months paying off debts and watching my score slowly rise. It was time to buy my first home and I needed help to get my scores a bit higher. I made an appointment with my banker and he made the following suggestions and I went along with his advise. We opened a secured major cc and he instructed me to use the card then pay it off completely each month. I was also approved for a small personal loan and was told to pay it off over a few months and all would raise my score drastically. WRONG! My score dropped 109 points in 1 month for opening an account and charging up to the limit! I paid the balance in full when the first bill came and 12 days before the due date! I’m absolutely deviated and worked my a#* off for NOTHING! I’ve contacted credit karma via email twice and NO REPLY! So mad and worried about my future! My husband of 18 years was killed at work in 2013 and I’ve been trying to repair my credit to purchase a home pretty much since! Good luck because doing the right thing paying off debt and getting advise was all pointless! Scores are worse now than ever! Ready to contact an attorney!!!

    1. Over time it will increase your credit score. If you had no credit and opened a new line of credit and maxed it out immediately and then it registered with the credit bureau, it will reflect badly. You don’t want to utilize more than 30-33% of your total credit line at any time. Once you get it down under 30% your credit score will jump drastically. I’m sorry this was not explained to you properly.

  18. My Experian score, that I monitor using official Experian website (not Credit Karma, etc.) dropped 147 points for absolutely no reason. None. Unless it’s fraud on the part of Experian. I monitor my scores WEEKLY. It went up 8 points in Dec, and one of my accounts improved from Dec to Jan, and other accounts report as exceptional payment history. No collections, no public records, none. And there were no other changes, no dropped cards, no inquiries, none, zip, zada. There is no justification for MY Experian score to slowly go up for months and months and then to drop 147 points which will destroy my credit options for years now. The bureaus have zero oversight and accountability. I don’t have money for a lawyer and should not have to be forced to go that route. This is MY credit, not Experian’s credit. MINE. What say you, Gerri, or Connor, or anyone with insight on how credit bureaus continue to get away with this behavior (e.g., like that one commentor said about Transunion making it more difficult to monitor one’s credit by invalidating a person’s identity because Transunion won’t accept the person’s correct answers). Bureaus have no oversight or accountability.

    1. **Also, I review my reports, not just scores, the ACTUAL reports, so I know EXACTLY what is on them and know of every single change that happens. To be clear, this is NOT an instance of someone who never checks their report and suddenly there’s a change and they’re confused. This is the story of someone who is vigilant about their credit, and so, a 147 point drop is NOT a fluxuation and not normal.

  19. My credit score dropped 90 points within 7 days. CreditKarma stated that my credit card balance increased by $158 but I don’t understand why it would dropped that significantly. I’m lost!!

  20. Gerri Detweiler Has no idea why the credit scores are falling she is just giving the same canned response to everyone. Equifax, Experian and Trans Union are all private companies and they are more than likely lowing scores because of all the bad press about scores being inflated.

  21. My credit score has gone down for NO reason for the past 6 months, from the neighborhood of 787 to 711. No clue what’s going on. Can you help me?

      1. This is all a scam. Right down to the so-called person answering. My score went down 43 points over night for no reason only thing I did was file a dispute with Trans union

    1. I am dealing with the same issue. Keeps randomly dropping for no reason with no changes to my report. I don’t miss payments and keep my utilization low. Have you found I why? I’m trying to determine my next steps and I’m at a loss.

  22. I recently was approved for HELOC and knew it would effect my credit. In one month it went from 802 to 755 is this common or a red flag?

  23. My credit score dropped 91 points on credit karma all of a sudden. I didn’t open any new accounts. Balances are all at $0 on my report and my utilization is at 0%. Nothing dropped off my report and nothing was added on my report. The report even says reason for changes and I click it and it says no new changes to report from 2 weeks ago when it last updated but my score dropped 91 points it makes no sense. If nothing new is showing on my credit report but it drops 91 points what is going on?

    1. Derek,

      A swing that large without any apparent reason is confusing. Are you monitoring your scores from another source (same bureau)? I’d encourage you to check another source. Here’s 150+ Places to Monitor Your Credit For Free. Let’s see if it’s consistent. (Keep in mind that other sources may be showing a different scoring model. Trying to get more at the substantial drop.) I’d also recommend you check in a month as it may bounce back closer to what it is.

  24. I use two sources- Creditwise through Capital One and Credit Scorecard through Discover. A month ago, my score according to Discover was 809 and Creditwise was 775. Today, I logged into both to check again. Discover is now saying my score is 781 and Creditwise is saying 776. Why did it take such a dip though one site but go up by a point on the other? I haven’t opened any new accounts, had any inquiries and I don’t hold a balance on any credit card.

    1. There could be a number of reasons Krista. First, it is not unusual for credit scores to fluctuate as new information is added throughout the month. Frustrating, I know, but VantageScore says a 20 point fluctuation is not unusual.

      As you’ll see in this article the two scores and bureaus you are monitoring are different: 150+ Places to Monitor Your Credit For Free
      Discover shows an Experian FICO 8 while CapitalOne shows a VantageScore 3 based on TransUnion data. Those are two different scoring models from two different bureaus so there could be some slight differences in the data that has been reported and/or the weighting.

      Keep in mind that even if you pay your credit cards in full, your balances are likely reported before your payment is received. So the closing balance on your credit cards could affect debt usage, which can affect your scores.

      I’d recommend you keep watching for a month and see what happens. It’s probably going to level out if there’s nothing major happening with regard to your accounts.

  25. My credit score dropped 70 points because a card was canceled by Capitol One for no activity. Never used it. is there some recourse or remedy to reset my score to the level it was before the cancellation?

  26. MY score dropped 70-90 points out of nowhere I haven’t had anything change in spending or accounts closing what should I do ! PLEASE HELP!

    1. It’s hard to say what happened here Greg. What service are you using to monitor your credit scores? What messages are they giving you for the reasons your scores are where they are?

  27. Hi, my husbands credit drop 35 points and we are freaking out, we bought a car on January and he got sone inquiries and of course the balance of the car but I checked the score after the purchase and it was only like 7 points down. We are doing all the payments on time and have nothing different, is this normal after a big purchase? Please I will really appreciate your help.

    1. It’s not unusual for a credit score to drop when you take out a new loan. But if the loan appeared on your credit reports in February and you’re seeing a change in July then I wouldn’t necessarily think that would be the reason (though it’s possible). Are you checking your credit report and score each month through the same service each month?

      1. I monitor my credit score it was 720 Then last night a drop 33 points,…. WHY There has been no changes , Now my score is 687 And I just don’t understand I will call to keep my credit score up and every few months they drop it with no changes to my accounts.

  28. Hi,
    Me credit score dropped 41 points. From 700 plus to 696 points! I do not see the reason why this would do it. My balance actually decreased since i’m paying it off. On time payments. Looking at all the changes in my credit report, it should have gone up. I checked my official transunion report too. Nothing in there told me as to why my credit score went low

  29. My credit score dropped 20 points! I went from 764 to 744, I just paid off one credit card and I have one more that I can start when I get my tax refund.

    1. Jasmine, I understand your frustration. It’s not unusual for credit scores to fluctuate by 20 points in a month. That’s actually not considered significant. If you can hang in there for a month and see what happens you may see it level off. You didn’t close the account you just paid off did you? Generally it’s best to keep credit cards open if you can.

  30. My Experian report shows a credit limit increase alert and right after a 14 pt drop with no explanation. I’ve looked over and the only change I see is actually the last credit card with a balance being paid off. All other credit bureaus are increasing. What could this be?

    1. Daneshea, I know it’s frustrating to see a drop rather than an increase but credit scores fluctuate and a 14 drop isn’t generally considered significant. Unless you’re trying to get a mortgage or something important I’d just recommend you monitor it another month and see what happens. If it goes down again, let me know.

    2. Can a change of address cause one’s credit score to drop from excellent 15 pts to very good? The only 2 changes to my Experian file were paying off a 1yr old car loan, and changing to a while I build on my land. Since the car loan pay off would lengthen my average age of accounts, I can’t see anything but changing addresses as cause for the drop? Very frustrating!

  31. What if your credit score drops 25 points in a two month period, but there are zero changes to the reports you can access? I have never been able to access my TransUnion due to their “inability to verify my identity”. Despite sending multiple disputes, copies of my Social Security Card, Drivers License, etc this issue has never been resolved. I just spoke to a lawyer who wants $20,000 to figure out what’s going on, but I know there must be a way for me to fight this (effectively) myself. If you can offer any help, I’d greatly appreciate it.