Absolutely. Nav Extend is designed to enhance your customer relationships — not replace them. By automating repetitive, back-office tasks (like data collection and verification), your team actually gets more time to focus on meaningful, high-touch interactions. You stay in control of the customer experience, while Nav Extend works behind the scenes to give you better insights so you can make faster decisions and serve your customers personally and proactively.

No. Nav Extend is built to empower your credit team, not replace them. Think of Nav Extend as a tool that makes your team more efficient and informed. Our platform centralizes data, streamlines workflows, and reduces manual work so your team can focus on what they do best: making informed credit decisions and building strong customer relationships.

That’s great, and Nav Extend helps you keep it that way. Nav Extend is designed to support your existing credit processes by giving you better insight into customer risks, so you can make decisions more easily and protect your business.

No. Nav Extend is designed to work as a stand-alone platform, so you don’t need an ERP integration to get value. You can centralize applications, credit data, and decision-making all within Nav Extend without relying on your existing system. If you choose to integrate down the road, that option is there — but it’s not required to streamline your credit process and start seeing benefits.

Paper applications can slow down your process, create room for errors, and make it harder to access and analyze information. Nav Extend digitizes and centralizes everything, so you can collect cleaner data, make faster decisions, and easily reference customer information when you need it. It’s not just about going digital—it’s about improving efficiency, accuracy, and the overall experience for both your team and your customers.

Docusign is great for signatures, but Nav Extend goes far beyond that. Nav Extend captures, organizes, and enriches the entire credit application process — collecting business data, financial data, and credit insights all in one place. Instead of just signing documents, you’re getting a complete, decision-ready view of your customer, which helps you move faster and make better credit decisions.

Yes. Nav Extend is designed to work alongside your existing tools. If you already have a credit report provider, Nav Extend complements rather than replaces it. You can continue using your existing bureau relationships, with the option to have Nav Extend pull business credit reports on your behalf if you choose to add that capability. You get everything you need to make faster, more informed credit decisions while keeping your current investments intact.

Nav Extend helps you move from a manual, fragmented process to a streamlined, insight-driven workflow. You can spend less time chasing down information and more time making confident decisions. That means faster approvals, better risk management, and a more consistent, scalable credit process — all while maintaining the personal touch your customers value.

Nav Extend connects all the critical data you need — applications, business details, and credit insights — in one place. Instead of piecing together information from multiple sources, your team gets a complete picture instantly, helping them make faster, more confident, and more consistent decisions.

Managing your payment terms program with Nav Extend can help improve their experience. Instead of filling out lengthy paperwork or going back and forth for missing information, customers get a streamlined application process. At the same time, you’re still in control of the relationship, just with better tools to serve your customers quickly and personally.

Nav Extend is valuable for teams of all sizes. Smaller teams benefit by saving time and reducing manual work, while larger teams gain consistency and scalability. Either way, Nav Extend helps you do more with the resources you already have.

Nav uses strict security measures to ensure data is safe. All shared business data, such as bank transactions and credit history, are encrypted and kept secure to maintain user privacy and data protection​, so you can confidently collect and manage customer information without adding risk to your process.