The power of customer reviews
of customers use reviews when considering a purchase
of consumers use positive reviews to influence their decision
Consumers are almost 2x more likely to shop at a business that responds to reviews
Use Nav’s Social Health Tool to improve your business’s social reputation
Monitor Facebook and Google reviews of your business with Nav’s Social Health Tool. Know which reviews need a response so you can resolve customer concerns. Nav’s Social Health Tool offers an easy way to track reviews that need attention — directly from NavSee My Reviews
How the Social Health Tool works
See the big picture of your business’s social health with Nav’s Social Health Score, which is an aggregation of your ratings across review platforms.
After logging in to your Social Health Tool within your Nav experience, you’ll see alerts when you receive a review of three stars or less on Facebook and Google (with more platforms coming soon).
Know exactly what you need to respond to without logging in to multiple platforms.