Build your business’s social reputation

Your business's online credibility has a direct impact on your success. Higher customer ratings can increase sales, build customer loyalty, and make your business more visible online. Responding to customer reviews is one of the best ways to improve your social reputation.

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The power of customer reviews


of  customers use reviews when considering a purchase

Almost 50%

of consumers use positive reviews to influence their decision

2x more likely

Consumers are almost 2x more likely to shop at a business that responds to reviews

Use Nav’s Social Health Tool to improve your business’s social reputation

Monitor Facebook and Google reviews of your business with Nav’s Social Health Tool. Know which reviews need a response so you can resolve customer concerns. Nav’s Social Health Tool offers an easy way to track reviews that need attention — directly from Nav

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How the Social Health Tool works

See the big picture of your business’s social health with Nav’s Social Health Score, which is an aggregation of your ratings across review platforms.

After logging in to your Social Health Tool within your Nav experience, you’ll see alerts when you receive a review of three stars or less on Facebook and Google (with more platforms coming soon).

Know exactly what you need to respond to without logging in to multiple platforms.