Build your business’s social reputation

Your business's online credibility has a direct impact on your success. Higher customer ratings can increase sales, build customer loyalty, and make your business more visible online. Responding to customer reviews is one of the best ways to improve your social reputation.

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The power of customer reviews

89%

of  customers use reviews when considering a purchase

Almost 50%

of consumers use positive reviews to influence their decision

2x more likely

Consumers are almost 2x more likely to shop at a business that responds to reviews

Use Nav’s Social Health Tool to improve your business’s social reputation

Monitor Facebook and Google reviews of your business with Nav’s Social Health Tool. Know which reviews need a response so you can resolve customer concerns. Nav’s Social Health Tool offers an easy way to track reviews that need attention — directly from Nav

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How the Social Health Tool works

See the big picture of your business’s social health with Nav’s Social Health Score, which is an aggregation of your ratings across review platforms.

After logging in to your Social Health Tool within your Nav experience, you’ll see alerts when you receive a review of three stars or less on Facebook and Google (with more platforms coming soon).

Know exactly what you need to respond to without logging in to multiple platforms. 

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FAQs

  • What is the Social Health Tool and how does it work?

    The Social Health Tool lets small businesses track their online customer reviews in one place. You’ll get an aggregate Social Health Score that averages your ratings across multiple platforms so you can work to maintain or improve your overall business’s social reputation. To activate the tool, head to the Social Health Tool within Nav, add your business, and connect the online platforms you would like to track. Once you’re set up, you’ll be able to monitor your reviews in one place. You’ll also see a notification whenever you receive a review with three stars or less so that you can act quickly to resolve your customer’s concerns. 

  • Is the Social Health Tool free?

    Yes. Simply head to Nav and activate your Social Health Tool by connecting your business. It’s 100% free to use.

  • How do I activate the Social Health Tool?

    1. Head to the Nav platform and click on Social Health in the left-hand toolbar.

    2. Click Connect Your Business. 

    3. Add your business name.

    4. Connect your Facebook and Google accounts.

    5. Choose which page you would like to link to Nav.

    6. Click Next to complete activation of the Social Health Tool. 

  • Can I add more than one business or location in the Social Health Tool?

    Currently, you can only track one business location per Nav account. If you have multiple businesses, you would have to create separate Nav accounts to track those.

  • Can I remove one of my social platforms from the Social Health Tool?

    1. Click on Settings gear in top right of screen. Go to Social Health Connections.

    2. Choose Disconnect next to the social platform name you wish to remove to stop sharing data from that platform with Nav.

    3. Confirm that you want to disconnect the platform.

  • Can I remove a business from the Social Health Tool?

    1. Click on Settings gear in top right of screen. Go to Social Health Connections.

    2. Click Delete This Business at the bottom of the screen.

    3. Confirm that you want to delete the business to remove it from Social Health.

  • What platforms can I track with the Social Health Tool?

    You can monitor your online reviews from Google and Facebook with the Social Health Tool. We’re adding more platforms soon. 

  • I have more than one business. Does this impact my overall Social Health score?

    If you have multiple businesses or locations, you’ll need separate accounts. The aggregate score is only a reflection of the business page you have connected to your Nav account.

  • Can I reply to my business's reviews within Nav?

    Not yet. The Social Health Tool allows you to monitor your online reviews, but you’ll be redirected to the social platform to respond to that specific review. 

  • How do I remove the Social Health Tool from Nav?

    Click on the Settings gear in the top right corner of the screen. Go to Social Health Connections. Choose Delete This Business Location to remove your social health data from Nav.