How are Commercial Credit Bureaus and Lenders Using Social Media to Make Credit and Lending Decisions?

How are Commercial Credit Bureaus and Lenders Using Social Media to Make Credit and Lending Decisions?

How are Commercial Credit Bureaus and Lenders Using Social Media to Make Credit and Lending Decisions?

Your social media accounts are places where you can connect with others. They are platforms where you can seek entertainment or seek to entertain. They are places where you can market and grow your business.

What you might not realize, however, is that your social media accounts may also be used for a very different purpose. Those accounts you use to try to grow your brand could impact your ability to borrow money for your business as well.

Why Commercial Credit Bureaus Use Social Media

Commercial lenders want access to as much information as possible when making decisions about whether or not to approve your business for financing. Information helps commercial lenders to better predict risk and to determine if doing business with your company is a good idea. Information is king.

The goal of commercial credit bureaus—like Dun & Bradstreet, Equifax, and Experian—is to provide business lenders with the information they want along with tools which make the process of predicting risk easier and more accurate. In fact, commercial credit bureaus regularly compete with each other to produce and market the most predictive products available.

Why? Just like your business they want to beat out the competition and gain as many customers as possible. Adding alternative data from business social media sources is one way that some commercial credit bureaus are currently trying to improve the predictive power of their business credit reporting and scoring platforms.

Is It Legal?

The new alternative data trend has some small business owners asking, is it legal for commercial lenders to use social media data for credit decisions?  According to Experian, yes it is.

Although using social media for credit decisions on the consumer side is currently a problem, there is nothing stopping lenders from using social media for business credit considerations. (Remember, the Fair Credit Reporting Act only applies to consumers, not businesses.)

Not only is it acceptable for social media to be used for business credit decisions, it is already happening. Both Dun & Bradstreet and Experian have stated that they use social media as a data source to enhance predictive power for business lenders.

D&B uses social media as one of its many “multiple datasets to tell the full story of risk.” Experian, when introducing its new Social Media Insight program, touted the use of social media data as a way to “help lenders build a more complete picture of business with thin credit files” and as a means lenders can use to lower risks, gain significant lifts in score performance, and grow their portfolios.

How Lenders Use Social Media

You already know the reason why lenders are interested in accessing an analysis of your business’ social media data from the commercial credit bureaus—better risk prediction. You also know that lenders may legally consider social media information when you apply for business financing. But what type of social media information does a business lender actually look at when you apply for a loan?

The answer, of course, will vary from lender to lender. The type of business financing you are seeking also plays a role. Here is a list of some of the social media information which might come into play when you apply for a new financial product.

  • Online Reviews
  • Whether a Business’ Number of Reviews Is Growing or Declining
  • Responsiveness to Customers Online
  • Number of Followers/Fans
  • Business Profile Info.: Licensing, Hours of Operation, Pricing Levels, Etc.

Keep in mind, traditional factors like your business credit, personal credit, and your business financials will likely remain important whenever you apply for new business financing. With most lenders a great social media presence isn’t going to erase the need for business credibility in other areas.

Why This Could Be Good News

If your knee-jerk reaction is to dislike the thought of a commercial credit bureau or lender accessing your business’ social media data, consider another point of view. Your business’ online presence could potentially work in your favor the next time you need to apply for financing.

Customers already turn to social media and other online resources when searching for businesses to trust. It is really no surprise that lenders are beginning to do the same. The fact that your social media presence could also potentially make it easier to qualify for business financing is just one more reason why you should pay attention to this important facet of your business.

This article was originally written on November 15, 2018 and updated on January 27, 2021.

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